Privacy
Policy

Sister Fit ("we," "us," or "our") operates the website sisterfitto.com and provides women's fitness and martial arts services in Scarborough, Ontario. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

1. Information We Collect

We may collect the following categories of personal information:

• Identity & Contact: Name, email address, phone number, and mailing address provided when you register, book a class, or contact us.
• Payment Information: Billing details processed securely through our booking platform (WellnessLiving). We do not store full credit card numbers on our own servers.
• Health & Fitness Information: Medical conditions, injuries, or physical limitations you voluntarily disclose when completing a liability waiver or intake form.
• Account Data: Username, password, class history, and attendance records in our booking system.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communications: Records of emails, messages, or support requests you send us.

2. How We Use Your Information

We use your personal information to:

• Process class bookings, memberships, and purchases
• Send booking confirmations, reminders, and class updates
• Respond to your inquiries and provide customer support
• Send promotional emails and newsletters (you may opt out at any time)
• Improve our website and services through usage analytics
• Comply with legal obligations and enforce our policies
• Maintain health and safety records as required

3. Legal Basis for Processing

We collect and process your information only with your knowledge and consent, except where permitted by law. You may withdraw your consent at any time by contacting us at info@sisterfitto.com, subject to legal or contractual restrictions.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• WellnessLiving: Our booking and membership management platform. Their privacy policy governs their handling of data.
• Google Analytics: Anonymized website usage data to help us understand how visitors use our site.
• Payment Processors: Secure third-party payment processors for transaction handling.
• Legal Authorities: Where required by law, regulation, or court order.

All third-party service providers are contractually required to protect your information and use it only for the purposes we specify.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for the website to function (e.g., session cookies).
• Analytics cookies: Help us understand how visitors interact with our site (Google Analytics).
• Functional cookies: Remember your preferences (e.g., language settings).

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your membership or account, or comply with legal obligations. When data is no longer needed, we delete or anonymize it securely.

7. Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the use of your information (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at info@sisterfitto.com.

9. Children's Privacy

Our services are intended for individuals 16 years of age or older. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Sister Fit

1523 Birchmount Rd, Scarborough, ON M1P 2H2

Phone: (416) 700-9721

Email: info@sisterfitto.com